I am an entrepreneur. I have been an entrepreneur in some form or fashion for over 30 years. From service oriented to product oriented to so small it was barely a scratch on the surface to mid-sized with massive growth potential, I have been through it. Regardless of the who, what, when, where, and how of the business endeavor, one thing has remained constant...most people are good hearted, patient, kind, and wonderful to work with.
However, there are always those few that are determined to break your spirit. Determined to rain on your parade and whose sole purpose seems to be to derail you and make you as miserable as they are. As a business owner, these are the ones we seem to focus on. The bad reviews. The snarky comments. A tsk of the tongue.
1) Under-promise and over-deliver
2) Accept responsibility
3) Offer solutions for improvement and share that with your unhappy client
If you do these three things, you just may win them over. And if you don't, let them go. Fire them as your client or customer, Sometimes it's better to release a bad apple than to taint the entire barrel with the negativity.
And when it's all said and done...give yourself a break!!! Choose to learn from it and move on...and at end of the day, laugh!!!
A new business was opening and one of the owner's friends wanted to send flowers for the occasion.
They arrived at the new business site and the owner read the card.
It said "Rest in Peace".
The owner was angry and called the florist to complain. After he had told the florist of the obvious mistake and how angry he was, the florist said:
"Sir, I'm really sorry for the mistake, but rather than getting angry you should imagine this: somewhere there is a funeral taking place today, and they have flowers with a note saying 'Congratulations on your new location'."